We’re ready to listen
At TrueNTH we’d rather talk now and prevent more serious problems later. That’s why our Care Coordinators ask you regularly how you’re doing. If they feel you need extra help, they’ll make a referral to our psychological and psychiatric service — or ask your GP about linking you with a local psychologist or psychiatrist if these Medicare rebateable services are available. Your partner or next-of-kin, whoever knows you best, can also speak up and request this support for you. Most importantly, if you feel you’re struggling, or things could be better, please ask for an appointment to talk things through, get a few tips and get back on track.
The service is a video-and-voice consultation with a psychiatrist based in Melbourne. It is entirely confidential but we are required to keep your specialist, GP and, occasionally, other professionals informed. Sometimes a single session talking to someone understanding is enough to put things back in perspective. Other times it might take several appointments, as new concerns arise or as it may take time for you to feel comfortable opening up about your experiences.
Family and friends
Ongoing sessions usually focus on the impact of recent events. You might discuss structured problem-solving, techniques for dealing with stress, how to talk to family or friends or children, and the recovery process. We might also ask to speak to your partner or next-of-kin to help understand what’s troubling you. We don’t do this without checking with you first and we certainly won’t give them information unless you say we can. (If that person is also struggling, we can recommend where they can get help for themselves.)
Some people may need medication to manage their symptoms. If this is the case, the specialist will talk to you and your GP about your options, the reasons for this, how long it may be necessary, any side effects, and who will monitor your progress.